The Hospitality OS
for Multi-Unit Restaurants

Fully managed restaurant automation, powered by voice. Every guest call becomes an order in your POS, a text to your guest, a ticket for the right team and a report across every location — so your staff can focus on the guests right in front of them.

📞 Voice
💬 Text / SMS
Book a Demo → See How It Works ↓

Comparing AI phone agents? Read our buyer’s guide →

Dashboard Store 07 of 20 ▾ 30 days Export PDF
Calls answered1,640
Phone order revenue$16,480
Avg order size$54.80
Catering calls62
Revenue and call volumeRevenue Calls
Takeout Orders 301 Catering / Large Orders 62 Order Status 58 Menu Questions 51 Hours & Directions 44
Example: one location of a 20-unit group, 30 days

Trusted by great hospitality brands

Lucille's Smokehouse BBQ Pokeworks Mendocino Farms Saint & Second Edison James Hof's Hut Punch Club Los Angeles
After the Call

Every Call Becomes Work That Gets Done

Answering is where TARA starts. Every conversation turns into the right next step for your guest, your team and your operations, at every location, with nothing re-keyed by hand.

An order in your POS

Phone orders go straight into Toast, Clover, Square, SpotOn, NCR Aloha, SkyTab or any POS that uses Olo, with real-time menu sync.

POS sync

A text to your guest

An order confirmation, a secure payment link or your online ordering link, sent by text the moment the call ends.

Text / SMS

A ticket for the right team

Complaints are emailed to the store with the full transcript. Catering goes to your catering team. Team member and HR requests land in your help desk.

Routing & escalation

A row in your dashboard

Every call tagged, transcribed and counted: volume, outcomes, orders and revenue captured, by brand and by store. Export to CSV or PDF anytime.

Analytics

Beyond takeout: what guests actually called about

From a live HeyTARA dashboard, last 30 days. Every one of these calls was tagged and transcribed, then handled by TARA or routed to the right team. A call can have more than one reason.

  • Catering / Large Orders91
  • Order Issues76
  • Order Status / Modifications72
  • Menu Questions70
  • Order Adjustments / Cancellations65
  • Complaints & Feedback23
  • Promo Code Issues22
  • Reservations / Waitlist13
  • Operation Hours11
  • Location / Directions9
  • Job Inquiries7
  • Missing Items5
  • Delivery Issues3
  • Lost & Found2
  • Delayed Orders2
  • Refund Requests1

Built for multi-unit groups

Routing to the right person

Calls go to managers, district managers or specific stores based on what the caller needs.

Location-level settings

Set hours, escalation contacts and workflows for each location.

One view of every store

Performance across every location, with reporting by brand and by store.

Smart call routing, help desk routing, private event lead follow-up and the multi-location dashboard are part of Chef’s Special. Compare plans →

The Reality

Your Phones Are Your Busiest,
Least-Managed Channel.

Calls hit every location at the worst possible moment, and most of what happens on them is never captured.
Without a system behind the phone, here’s what it costs.

Being Unavailable

40%

of guests can't reach you during peak hours

That's nearly half your dinner rush — going unanswered.

Destroys Loyalty & Retention

60%

of those customers never call back

One missed call is often a lost guest — forever.

Driving Lost Revenue

$27K–40K

lost per location annually

From missed calls, inconsistent service, and zero upsell.

Memorable Poor Experiences

70%

of peak-hour experiences are inconsistent

When your team is slammed, service suffers. Every time.

Seamless Integrations

Works With the Tools You Already Use

The HeyTARA platform connects to the restaurant systems you already run — POS, online ordering, reservations, and more — so calls become orders, tickets, and follow-ups without replacing anything.

Toast

Toast

Square

Square

Olo

Olo

NCR Aloha

NCR Aloha
Clover

Clover

Resy

Resy

Qu

Qu

SkyTab

SkyTab

SpotOn

SpotOn

OpenTable

OpenTable

See all integrations →
Don't see your system? We integrate with 20+ platforms. Contact us →

Every Interaction · Voice · Text · Email

Handled.

Agents with infinite patience. On brand every time. Consistent customer service for every single interaction.

Ordering

Turn incoming calls into completed orders, configured around your menu, modifiers, and pickup rules. Orders sync to your POS with no manual entry, and TARA upsells naturally, just like your best server would.

After the call: the guest gets a text confirmation or secure payment link, and the order shows up in your dashboard with revenue and upsells.

High Revenue Impact

Reservations

Book, modify, and confirm reservations, working alongside the booking platforms you already use — without anyone on your team picking up a phone.

After the call: every reservation and waitlist call is tagged and transcribed in your dashboard, with call volume and trends.

Fully Automated

FAQs

Hours, directions, menu questions, dietary info, parking — answered instantly, every time. No more interrupting your staff with questions they've answered a thousand times.

After the call: edit answers anytime in your dashboard, and review call transcripts to see what guests are asking.

Zero Staff Time

Catering & Private Events

Never lose a $2,000+ catering order to voicemail again. TARA takes the order or collects the details for your catering team. When a guest fills out your private event form, TARA texts them in seconds to gather the details.

After the call or text: catering requests go to your catering team, and event leads arrive by email with the details and open questions.

High-Value Capture

Guest Issue Intake

When something goes wrong, TARA captures the guest's concern and location, then routes it through your escalation process with the full call transcript. A potential loss becomes a loyalty-building moment.

After the call: complaint details, location and transcript are emailed to your team, tagged as a complaint, refund or missing item.

Loyalty Builder

Routing & Team Member Requests

Calls for managers, specific stores, guest relations, or HR go to the right person or help desk with full context. Sensitive situations reach a real person — no explanation needed.

After the call: team member and HR requests become tickets in your help desk, like Zendesk, alongside guest relations and privacy requests.

Smart Routing
VoiceEvery call answered, zero hold time, smart escalation to a real person.
TextOrder confirmations, payment links and text-to-order after every call, plus instant follow-up on private event inquiries.
EmailGuest emails captured on the call, so your guest list grows every day.
By the Numbers

The Numbers Don't Lie

Real results, real restaurants. This is what happens when TARA goes to work.

30%
More Orders Captured
Calls that used to go unanswered — converted
20%
Higher Average Ticket
Intelligent upselling on every single interaction
20+
Staff Hours Saved / Week
Per location, freed up for in-person hospitality
24/7
Always Available
365 days a year — holidays, rush hours, everything
40K
Recovered Per Location
Annual revenue that used to walk out the door
97%
Order Accuracy
Every order read back, confirmed, and synced to your POS
“We selected HeyTARA after thoroughly reviewing all of the key competitors. They made us feel like a real partner.”
Lucille’s Smokehouse BBQ
Getting Started

Live in Days. Not Months.

No IT lift on your side. We configure, test, and launch TARA around your operations — across every location — then keep refining it after go-live.

Connect Your Systems

Integrate with your existing POS, reservation platform, and phone system. Works with Toast, Square, Clover, OpenTable, Resy, and more. No new hardware required.

We Configure Your Workflows

We build TARA around your menus, hours, policies, and escalation rules, in your brand's voice. She becomes an extension of your team — not a generic bot.

Go Live

TARA handles guest interactions across voice, text, and email — 24/7. Your team is freed up to deliver the in-person experiences that make guests come back.

Watch Revenue Grow

Real-time dashboard shows orders captured, upsells landed, and revenue driven. See exactly what TARA is earning you — every single day.

Resources

Compare Before You Commit

Run your numbers, check your POS and see how HeyTARA stacks up.

ROI Calculator

Enter your locations, daily calls, missed-call rate and average order to see what unanswered calls are costing you.

Run your numbers →

Buyer’s Guide

What to decide first, what POS integration should really mean, pricing models and 12 questions to ask every vendor.

Read the guide →

Integrations

Toast, Clover, Square, SpotOn, NCR Aloha, SkyTab and any POS on Olo. Phone orders go straight into your POS.

Check your POS →

HeyTARA vs Other AI

Why generic AI answering falls short in restaurants: POS integration, real upselling and follow-up across every channel.

See the comparison →

More comparisons: vs call centers · vs hiring · vs voicemail

Pricing

Mission Aligned Pricing

We Succeed When You Do.

HeyTARA's pricing model is built around a simple idea: if TARA doesn't drive revenue for your restaurant, you shouldn't be paying for it. Our success is directly tied to yours.

Talk Pricing with Us →
Common Questions

Everything You Need to Know

TARA answers calls instantly with natural conversation — understanding menu items, modifications, upsells, and payment. Orders sync directly to your POS system in real time.

The call turns into the next step automatically. Orders go into your POS and the guest gets a text confirmation or secure payment link. Complaints are emailed to your team with the location and full call transcript. Catering requests go to your catering team by phone or email, and team member and HR calls can be routed to your help desk. Every call is tagged and transcribed in your dashboard.

Yes. When a guest submits your website’s private event form, TARA texts them within seconds, gathers the date, headcount, event type, food and beverage preferences and budget, answers questions from your approved event info, and follows up if they go quiet. Your managers get an email with the lead. It’s part of Chef’s Special. See how it works.

TARA seamlessly transfers to your staff when needed. She recognizes complex requests, complaints, or specific asks that need a human touch — and routes them immediately.

Most restaurants are live within 48 hours. We handle menu ingestion, POS integration, and voice training. Your team doesn't need to learn anything new.

Yes. TARA connects to Toast, Clover, Square, SpotOn, NCR Aloha, SkyTab, any POS that uses Olo and 20+ other platforms. We set up the connection for you during onboarding, so your POS is never the reason to wait.

TARA confirms every order before processing and sends SMS confirmation to the guest. Our accuracy rate exceeds 97%, and any issues trigger automatic escalation to your team.

Call centers are expensive, inconsistent, and don't know your menu. TARA is always available, always on-brand, costs a fraction of a call center, and gets smarter over time.

No. We believe in earning your business every month. Our pricing is mission-aligned — we succeed when you do.

Yes. TARA can take a catering order right on the call, and/or send the catering request straight to your catering team with all the details.

TARA currently supports English and Spanish, with more languages in development. She can detect language preference and switch automatically.

You get a real-time dashboard showing calls handled, orders placed, revenue captured, upsell success rate, and more.

Yes. On Chef’s Special, the multi-location dashboard shows performance across every location, with reporting by brand and by store. You can set hours, escalation contacts and workflows for each location, and export reports as CSV or PDF anytime.

Ready to Run Every Location Like Your Best One?

Every call answered, every request routed to the right team, and every location on one dashboard — 24/7, without adding staff.

Book a Demo →

Mission Aligned Pricing — We Succeed When You Do. No guesswork. No risk. Just results.

📞 Book a Demo