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Privacy Policy

Last Updated: July 10th, 2025

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Hey Tara LLC (“HeyTARA,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect information through our AI-powered voice assistant services, website, and related technologies (collectively, the “Service”).

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By accessing or using the Service, you acknowledge and agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect the following categories of information to operate the Service effectively and enhance the user experience:

  • Order Information – Items, quantities, instructions, and other data submitted during order placement.

  • Caller Data – Phone numbers, audio recordings, transcriptions, and voice-based inputs necessary for order capture and call handling.

  • POS Integration Data – Order IDs, statuses, transaction confirmations, and related system data required to fulfill and track orders.

  • Usage & Analytics Data – Call volume, duration, order conversion metrics, error logs, and system performance metrics used to improve service reliability and quality.

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2. How We Use Your Information

We use the information we collect solely for business purposes related to the Service, including:

  • Order Fulfillment – Processing and transmitting orders through restaurant POS integrations.

  • Performance Optimization – Monitoring, troubleshooting, and enhancing system performance, availability, and responsiveness.

  • Customer Support – Investigating and resolving technical issues or support requests.

  • Legal Compliance & Risk Management – Enforcing our Terms & Conditions, complying with applicable laws, and protecting user rights and safety.

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3. Information Sharing & Disclosure

We do not sell personal data. We share information only as necessary to deliver the Service:

  • With Restaurants – To fulfill orders, relevant caller and order data is shared directly with the associated restaurant or POS system.

  • With Service Providers – Trusted third parties may process data on our behalf (e.g., infrastructure hosting, analytics, or integrations), subject to confidentiality and data protection agreements.

  • Legal & Regulatory Disclosures – We may disclose data as required by law, subpoena, court order, or in response to legitimate law enforcement requests, or to prevent fraud, abuse, or harm.

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4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your data:

  • Encryption – Data is encrypted in transit and at rest using industry-standard protocols.

  • Access Controls – Access is limited to authorized personnel with a legitimate need and is periodically reviewed.

  • Infrastructure – Data is stored on secure servers with industry-standard protections and monitoring.

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Despite our efforts, no method of transmission or storage is entirely secure. We cannot guarantee absolute security, but we continuously review and update our safeguards.

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5. Data Retention

We retain personal information only as long as necessary for operational, legal, or contractual purposes. Audio recordings and related call data may be retained for quality assurance and troubleshooting purposes for a limited time before secure deletion. Aggregated and de-identified data may be retained indefinitely.

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6. Children’s Privacy

The Service is intended for use by restaurant professionals and is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from a child under 18, we will promptly delete it.

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7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access or correct your personal data

  • Request deletion of your information

  • Object to certain types of processing

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To exercise any of these rights, please contact us using the information below. We may verify your identity before fulfilling your request.

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8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. We will post the revised version on our website with an updated effective date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

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9. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact:

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Hey Tara LLC
Email: legal@heytara.ai

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