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Privacy Policy
Last Updated: 10/1/2024
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Hey Tara (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information through the Hey Tara voice bot and related services. By using Hey Tara, you agree to the terms of this Privacy Policy.
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1. Information We Collect
Hey Tara collects certain types of information to operate effectively and provide the best user experience. This includes:

  • Order Information: Details of orders placed through Hey Tara, such as order items, quantities, and any special requests.

  • Caller Data: Information provided by callers, including phone numbers and voice recordings necessary to capture order details.

  • POS Integration Data: Data related to the POS system integration, including order placement, status updates, and transaction information.

  • Analytics Data: Usage data related to the performance of Hey Tara, including call volume, average handling time, and order processing metrics, to improve system performance and reliability.
     

2. How We Use Your Information
The information we collect is used strictly for purposes related to providing, maintaining, and improving the Hey Tara service:

  • Order Fulfillment: To accurately capture and send order details to the restaurant’s POS system.

  • Performance Improvement: To analyze and improve the efficiency and effectiveness of Hey Tara, including monitoring call volume and response times.

  • Customer Support: To provide technical assistance and troubleshoot any issues with the voice bot or integration.

  • Legal and Compliance: To comply with legal obligations, enforce our terms and policies, and protect the rights and safety of our users.
     

3. Information Sharing & Disclosure
Hey Tara only shares information in limited circumstances to ensure the proper functioning of the service:

  • With the Restaurant: Order and caller information are shared with the restaurant’s POS system for order fulfillment.

  • Service Providers: We may share certain data with third-party vendors who assist in processing orders, improving system performance, and managing integrations, strictly for the purposes of supporting Hey Tara.

  • Legal Requirements: We may disclose information if required by law, regulation, or court order, or if we believe such disclosure is necessary to protect our rights, the safety of our users, or others.
     

4. Data Security
We employ robust security measures to protect all collected information:

  • Encryption: Data is encrypted both in transit and at rest to prevent unauthorized access.

  • Access Controls: Access to data is restricted to authorized personnel only, and we regularly review access permissions.

  • Data Storage: All information is stored securely on servers with high-level security protocols.

Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
 
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law. Voice recordings and call data may be retained for a limited period for quality assurance and support purposes before being securely deleted.
 
6. Children’s Privacy
Hey Tara is intended for use by restaurants and is not directed at children. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will delete it promptly.
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7. Your Rights and Choices
You have the right to access, correct, update, or request deletion of your information. For privacy-related inquiries or to exercise any of these rights, please contact us at the information provided below.
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8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post any updates on our website and encourage you to review this page periodically.

 
9. Contact Us
For questions or concerns about this Privacy Policy or Hey Tara’s data practices, please contact us at:
 
Email: privacy@heytara.ai

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