Handling High Call Volumes & Voice Ordering During the Dinner Rush

Customers are more likely to return to a platform or restaurant that provides a reliable and efficient ordering experience. With 60% of U.S. consumers ordering delivery or takeout once a week, it’s critical that your takeout experience is perfect. 

But how can you expect to properly manage takeout when you’re busy and understaffed?

Jimmy D’s Steakhouse turned to Voice Ordering, and it has been a complete game changer ever since.

First, they had to admit there was an issue. Like clockwork, when rush hour hit, their phone lines lit up. Customers were put on hold, people hung up, and they could barely keep their head above water.

Their owner said enough was enough. After a little research, they came across TARA. It sounded too good to be true, but after one meeting Jimmy D was hooked. They signed up and had TARA up and running the next day.

Then rush hour came. Silence…no phones, no busy signals, no stressed out staff on the phones. But the order came rolling in one after another.

By the end of the night the restaurant closed 43% more orders than they had ever done before. TARA answered every call and took every order. She upsold the average order cost by 7%. And she gave staff their time back to focus on more important things.

Does this sound familiar? If so, get in touch now for a free trial of TARA.