Why do customers who are put on hold hang up 26% of the time? How can voice AI for restaurants help?

A customer calls your restaurant. You’re up to your neck in takeout orders. Like the 7 out of 10 businesses out there, you place them on a brief hold.

No big deal, right? 26% of those customers hang up the phone and call your competitors. Most people are looking for great food, but customer service is a close second. In fact, 81% of customers believe customer service isn’t meeting their expectations.

Here are a few ways you can easily improve your customer experience all while increasing the amount of orders your restaurant receives.

1. Answer every call on the first ring

2. Never put a customer on hold

3. Take the time to speak with each customer

4. Answer all of their questions (in a polite manner)

Impossible? Yes, for humans. But with HeyTARA, you can check all of those boxes on a 24/7 basis.

TARA never takes time off, never gets an attitude, and doesn’t get paid very much. She makes sure each customer has an amazing experience which directly reflects on your brand. This leads to repeat customers.

Interested how voice AI for restaurants can improve your customer's experience so they keep ordering from you?

Let’s set up a call so you can speak to TARA!

See HeyTARA in action today!